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Minimise the potential for human error
As system management with psiXchange is kept to a minimum you minimise the potential for human error. Once you’ve defined the business process using stable data relationships the human element is removed, leaving you free to monitor the status from our easy to use central dashboard.

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Increased compliance through automation
Small mistakes often lead to big consequences. That’s why companies and regulators alike can get nervous when key processes have multiple steps that require constant manual intervention. Automation with psiXchange means that the process is transparent and controlled.

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Moving faster and smarter
The automation support psiXchange delivers helps organizations to move faster in their decision-making and at a strategic level by making data readily available.

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Clear oversight of your processes
In psiXchange you can maintain a single view of all the distinct actions and rates of progress behind each specific process. The easy to use dashboard means that you experience faster and more informed decision-making.

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Assured repeatability
Implement powerful business logic with psiXchange to give you complete certainty of outcome - Stable data relations drive your process, but they don’t change it or lead to complex re-configuration.

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Proactive management
Be prepared for alternative paths in your processes, identify and control the causes of disruption for consistent performance.

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Easily work with existing data
psiXchange connects to your different data sources by consuming existing data as is and establishing stable data relations. It does this with a minimal technology and process footprint that uses the power of the data relations to drive process execution.

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Manage unlimited processes
psiXchange is built with a flexible data model allowing you to build any business process. You define the stable data relations between your data and tell psiXchange what you want it to do based on these relations. So, you can use psiXchange for anything you want, including document distribution, data validation and data reconciliation.

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Greater compliance, with a complete audit trail
psiXchange significantly reduces the operational costs associated with producing full audit trails and compliance documentation. For regulated industries, this “must have” brings complete reassurance.

Comparison Table

Below is a table that shows the benefits psiXchange offers to all our users.
Subject/Item
Standard PortalManual distributionImportanceNotes
Method of distributionemail/fax/courier/E2Bemail/faxemail/fax/courier/E2B2
Available methods for document distribution
Time per Submissionsuper fastfastvery slow1
Time required for a single submission using the system
Internal effortsvery lowmediumvery high3
Overall workload associated with submitting a single document to all applicable recipients
Recipientsunlimitedlimited, e.g. sites onlyunlimited2
Recipient types that can be addresed, e.g. Sites, RAs, local and central ECs, CRO, Sponsor…
Costlowmediumvery high3
Costs include workload for preparation of a document, sending it to all recipients including tracking, oversight and shipment
Oversightvery goodintermediatepoor3
General oversight the system allows e.g. study specific, drug specific, cross reporting…
Compliancevery goodgoodlow3
General compliance of the system including tracking and acknowledgement of submissions
Traceabilityvery goodgoodpoor2
Dashboard functionality including reports, charts, or export in Excel sheets…
Auditabilitylowlowhigh2
Effort to fully audit the process and the actual distributed documents when using a system
User friendliness usersvery goodvery goodgood2
How easy is it to work with the system for standard users
User friendliness adminsgoodgoodN/A2
How easy is it to work with the system for admin users
Recipient effortlowmediumhigh1
Effort the recipient must take to get his document e.g. login required? Manual efforts on receipt? Active document search?
Securityvery highhighlow3
The amount of effort required to illegally obtain confidential data
Flexibilityvery highlowintermediate1
Flexibility allows system changes even when the system is fully configured and live
Adoptabilityvery goodintermediateN/A1
Ability to reflect current customer processes used for distribution of documents, e.g. including decission making for submission of Events of Special Interest
Training effort adminshighhighN/A1
Administrators need to be trainend on administration in addition to standard use of the system
Training effort userintermediateintermediatehigh2
Standard users need training for day to day business
Training effort recipientsN/AmediumN/A2
Recipients need training in case there are additional tasks other then daily communication, e.g. portal use to get to a document
Reminder managementvery goodgoodpoor1
Keeping oversight on reminder notification *psiXchange can escallate reminders to CRAs
Escalation managementvery goodpoorpoor1
If a document was not received (e.g. fax turned off, mailbox not reachable) is there a way of using an alternative method for submission (automated)?
Cover letter creationautomatedmanualmanual2
Is there a way to modify the cover letters accompaniyng a document?
Support of multilingualityvery goodmediumvery good1
*depending on the available staff knowledge Different (local) languages of notifications and cover letters
Maintain recipientsoptionalyesyes2
Recipients data must be accurate all the time to ensure proper distribution of documents. Can this be done within the system (within company for manual distribution)?
Maintain reporting requirementsoptionalnoyes3
National reporting requirements need to be up to date to ensure compliance. Can this be done completely within the system (within company for manual distribution)?
Integration of client systemsfullnopartial2
Is a communication with available systems possible, e.g CTMS, Safety database, regulatory compliance system...
Supporting local formsyesnoyes2
Some recipients require additional local forms to be added to a document. An example would be the CTIMP Safety Report Form that is required by UK main Research Ethics Committees
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